Refund & fulfilment policy

No payments are accepted in preview. These are proposed requirements for the future service; provider-specific timings, fees and binding terms must be published before payment is enabled.

All-or-nothing rewards and donations

Both types use the stated funding model. For all-or-nothing campaigns, a request is not a successful payment. At the deadline, an unmet goal must trigger release of any authorisation, or a provider refund of any captured funds. Only a verified provider result may be labelled released or refunded. Settlement currently closes a campaign for review; it does not charge, release or refund money.

Flexible campaigns

A flexible campaign may proceed below its target. The creator must explain the minimum viable outcome and what changes if less is raised. Rewards still carry delivery obligations. Donation recipients must explain restricted uses and an alternative or return process if the stated purpose cannot be fulfilled.

Errors, cancellation and non-delivery

Report duplicate payments, mistaken amounts, unauthorised charges or undelivered rewards promptly through the report form. Preserve the payment reference, date, amount, campaign link and correspondence. Never send card numbers or passwords. There is no arbitrary preview deadline that waives statutory rights.

For live transactions the platform must acknowledge requests, route them to the responsible recipient, decide eligibility and provide written reasons and a provider reference. Response targets and completion windows are pending provider and staffing confirmation. Consumers retain any mandatory rights under applicable South African law; these terms cannot exclude them.

Responsibilities and fees

The campaign owner is responsible for promised delivery and use of funds. The platform is responsible for its own payment processing and support obligations. The final policy must identify who authorises each refund and escalates disputes. Fee deductions are not assumed: disclose each lawful deduction before payment and show it in the refund decision.

Challenges

The owner must publish prize funding, winner notification, payment conditions and deadlines, appeal and cancellation rules, including what happens if no qualifying solution is selected. Preview prizes are illustrative and no prize is payable.

Request or escalate

Submit a payment concern and keep the reference if the report is stored. If the form is unavailable, use the clearly identified email fallback on that page. No response time or successful recovery is guaranteed before the operating process is confirmed.